Last Updated: 10 February 2026
Privacy Policy for San Antonio Metro Locksmith
San Antonio Metro Locksmith ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how San Antonio Metro Locksmith collects, uses, shares, and protects your personal information when you use our services, contact us, or visit our website. By engaging with San Antonio Metro Locksmith, you agree to the terms of this Privacy Policy.
1. Information We Collect
San Antonio Metro Locksmith collects various types of information to provide our locksmith services effectively, communicate with you, and improve our operations.
Information You Provide Directly to Us:
* Contact Information: When you request services, fill out a contact form, or call us, we may collect your name, email address, phone number, and physical address. * Service Details: Information about the locksmith service you require, such as the type of lock, location of service (residential, commercial, automotive), details about the property or vehicle, access instructions, and any specific security concerns. * Payment Information: If you make a payment for our services, we collect payment card details (card number, expiration date, CVV) or other financial information necessary to process your transaction. This information is typically processed by secure third-party payment processors. * Communication Content: Records of your communications with us, including phone calls (which may be recorded for quality assurance and training purposes, with prior notice where required by law), emails, and messages.Information Collected Automatically:
* Website Usage Data: When you visit the San Antonio Metro Locksmith website, we may automatically collect information about your device and usage, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access. This helps us understand how our website is used and improve its functionality. * Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze website traffic, and understand user behavior. Please see the "Cookies and Tracking Technologies" section for more details.2. How We Use Your Information
San Antonio Metro Locksmith uses the information we collect for the following purposes:
* To Provide Locksmith Services: To schedule and dispatch technicians, understand the nature of your service request, provide accurate quotes, and complete the requested locksmith services efficiently. * To Communicate With You: To respond to your inquiries, confirm appointments, provide service updates, send invoices, and deliver important information regarding your service or our business. * Payment Processing: To process payments for the services rendered by San Antonio Metro Locksmith. * Customer Support: To provide assistance and support regarding our services. * Improvement of Services: To analyze service quality, understand customer needs, and develop new services or enhance existing ones. This includes reviewing call recordings to improve customer service and technician training. * Marketing and Promotions: To send you information about San Antonio Metro Locksmith's services, promotions, or special offers that may be of interest to you, where permitted by law and in accordance with your preferences. * Security and Fraud Prevention: To protect our services, our customers, and our business from fraudulent activities, unauthorized access, and other security threats. * Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
3. How We Share Your Information
San Antonio Metro Locksmith may share your information with the following categories of third parties:
* Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, website hosting, analytics (e.g., Google Analytics), customer relationship management (CRM) systems, and dispatch services. These providers have access to personal information only to perform their functions and are contractually obligated to maintain the confidentiality and security of the information. * Our Technicians: To provide the requested services, relevant personal and service details (e.g., name, address, phone number, service description, access instructions) are shared with the San Antonio Metro Locksmith technicians dispatched to your location. * Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena or court order, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our service. * Business Transfers: In the event that San Antonio Metro Locksmith is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
4. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to collect and store certain information. A cookie is a small data file stored on your device that helps us improve our website and your experience.
* Types of Cookies: We use session cookies (which expire once you close your browser) and persistent cookies (which stay on your device until you delete them or they expire). These cookies can be categorized as: * Essential Cookies: Necessary for the website to function correctly (e.g., enabling navigation). * Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information anonymously (e.g., Google Analytics). * Functionality Cookies: Allow the website to remember choices you make (e.g., language preferences) and provide enhanced, more personal features. * Google Analytics: We use Google Analytics to collect information about your use of our website. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. * Your Choices: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please be aware that if you choose to remove or reject cookies, this could affect the availability and functionality of our website and services.
5. Data Security
San Antonio Metro Locksmith implements reasonable technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include secure servers, encryption of sensitive data (where appropriate), access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and therefore, we cannot guarantee its absolute security.
6. Data Retention
San Antonio Metro Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. This typically includes retaining customer records for a period necessary to manage ongoing service relationships, address disputes, and comply with tax and other regulatory obligations.
7. Your Privacy Rights (Applicable US State Privacy Laws)
Depending on your state of residence within the United States, you may have certain rights regarding your personal information under applicable state privacy laws, such as the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Utah Consumer Privacy Act (UCPA), and the Connecticut Data Privacy Act (CTDPA). These rights may include:
* Right to Know: The right to request that San Antonio Metro Locksmith disclose what personal information we collect, use, disclose, and/or "sell" or "share." * Right to Access: The right to access specific pieces of personal information we have collected about you. * Right to Correct/Rectify: The right to request the correction of inaccurate personal information we maintain about you. * Right to Delete: The right to request the deletion of personal information that San Antonio Metro Locksmith has collected from you, subject to certain exceptions (e.g., necessary for completing a transaction, detecting security incidents, complying with legal obligations). * Right to Opt-Out of Sale or Sharing: The right to opt-out of the "sale" or "sharing" of your personal information, as those terms are defined under applicable state laws. San Antonio Metro Locksmith does not "sell" your personal information in the traditional sense for monetary gain. We also generally do not "share" personal information for cross-context behavioral advertising. However, if our practices change, we will update this policy and provide mechanisms for exercising this right. * Right to Non-Discrimination: The right not to receive discriminatory treatment by San Antonio Metro Locksmith for exercising your privacy rights.
To exercise any of these rights, please contact us using the contact information provided in the "Contact Us" section below. We will verify your request using reasonable efforts, which may include matching information provided in your request with information we have on file. We may also require a signed declaration under penalty of perjury if necessary. You may designate an authorized agent to make a request on your behalf.
8. Children's Privacy
Our services are not directed to individuals under the age of 13. San Antonio Metro Locksmith does not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
9. Links to Other Websites
Our website may contain links to third-party websites that are not operated by San Antonio Metro Locksmith. This Privacy Policy applies only to our website and services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Privacy Policy
San Antonio Metro Locksmith may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact San Antonio Metro Locksmith:
San Antonio Metro Locksmith Address: Guadalupe Westside, San Antonio, TX 78207 Email: info@sanantoniometrolocksmith.com
