Last Updated: 10 February 2026
Privacy Policy
Lexington Secure Locksmith ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how Lexington Secure Locksmith, a locksmith business based in Lexington, SC, collects, uses, and shares information when you use our services, whether through our website, phone calls, or on-site service interactions.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Lexington Secure Locksmith collects various types of information to provide and improve our locksmith services.
a. Information You Provide Directly To Us
When you contact Lexington Secure Locksmith or request our services, you may provide us with personal information, including but not limited to:
* Contact Information: Your full name, email address, phone number, and physical address (for service calls). * Service Request Details: Information about the locksmith service you require, such as the type of lock, nature of the issue (e.g., lockout, rekeying, new installation), property access details, and any specific instructions. * Communication Content: The content of your communications with us via phone calls (which may be recorded for quality and training purposes), emails, or contact forms. * Payment Information: If you make a payment for our services, we collect billing details. Note that Lexington Secure Locksmith does not directly store full payment card details; these are processed securely by our third-party payment processors.
b. Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity:
* Technical Information: Your IP address, browser type, operating system, device identifiers, and internet service provider. * Usage Data: Information about how you interact with our website, such as the pages you visit, the time spent on those pages, referring/exit pages, and clickstream data. This helps us understand website usage patterns and improve user experience. * Location Information: We may infer your general location from your IP address for analytical purposes and to determine service area relevance.
2. How We Use Your Information
Lexington Secure Locksmith uses the information we collect for various purposes, primarily to provide, maintain, and improve our locksmith services:
* To Provide Services: To schedule and dispatch technicians, perform requested locksmith services (e.g., unlocking doors, repairing locks, installing security systems), and ensure proper completion of work. * To Communicate With You: To confirm appointments, provide updates regarding service status, respond to your inquiries, send service reminders, and collect feedback. * To Process Payments: To process payments for services rendered and manage billing. * For Internal Operations: To operate, evaluate, and improve our business, including developing new services, performing data analysis, and enhancing our website's functionality. * For Security and Fraud Prevention: To protect against, identify, and prevent fraud and other unlawful activity, claims, and other liabilities. * To Comply with Legal Obligations: To comply with applicable legal requirements, industry standards, and our policies. * For Marketing Purposes: With your consent where required, to send you promotional communications about Lexington Secure Locksmith's services, offers, and news that we believe may be of interest to you. You can opt out of these communications at any time.
3. How We Share Your Information
Lexington Secure Locksmith is committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect. We do not sell your personal information.
We may share your information in the following circumstances:
* With Our Service Providers: We work with trusted third-party service providers who assist us in operating our business and providing our services. These may include payment processors (e.g., Square, Stripe), website analytics providers (e.g., Google Analytics), customer relationship management (CRM) systems, and IT support. These providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. * For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). * To Protect Our Rights: We may disclose your information to enforce our terms and conditions, protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others. * Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
4. Third-Party Services
Our website may use third-party services like Google Analytics to help us understand how visitors use our site. These services may collect information sent by your browser as part of a web page request, including cookies and your IP address. This information is used to compile reports and help us improve the website. Google Analytics is subject to Google's Privacy Policy.
When processing payments, Lexington Secure Locksmith utilizes secure third-party payment processors. We do not directly store or retain your full payment card details. All payment transactions are handled directly by these PCI-compliant services, which adhere to strict security standards.
5. Cookies and Tracking Technologies
Lexington Secure Locksmith's website uses "cookies" and similar tracking technologies to enhance your experience, analyze website usage, and for marketing purposes.
* What are Cookies? Cookies are small text files placed on your device (computer, tablet, smartphone) when you visit a website. They allow the website to remember your actions and preferences over a period. * How We Use Cookies: * Essential Cookies: Necessary for the website to function correctly, enabling core functionality like page navigation and access to secure areas. * Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information anonymously. This includes counting visitors and seeing how they move around the site. * Functional Cookies: Used to remember choices you make (like language or region) and provide enhanced, more personal features. * Your Choices Regarding Cookies: Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
6. Data Security
Lexington Secure Locksmith takes reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We employ a combination of physical, electronic, and managerial procedures to safeguard the information we collect, including:
* Secure storage of digital data on protected servers. * Use of secure communication channels for sensitive data transmission. * Access controls to limit personnel access to personal information. * Regular security assessments and updates to our systems.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
7. Data Retention
Lexington Secure Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically includes:
* Service Records: Information related to locksmith services performed is retained for warranty purposes, repeat service needs, and legal/tax obligations. * Contact Information: Retained as long as you are an active client or until you request deletion, unless a longer retention period is required or permitted by law. * Website Usage Data: Retained for a limited period for analytical purposes.
When your personal information is no longer needed, we will securely dispose of it in accordance with our data retention policies and applicable laws.
8. Your Privacy Rights (U.S. State Specific)
Lexington Secure Locksmith aims to comply with applicable US state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), and Utah Consumer Privacy Act (UCPA), to the extent they apply to our business.
Depending on your state of residence, you may have the following rights regarding your personal information:
* Right to Know/Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom we share it. * Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions. * Right to Correct/Rectify: You have the right to request that we correct inaccurate personal information we maintain about you. * Right to Opt-Out of Sale/Sharing: Lexington Secure Locksmith does not sell your personal information. If our practices change, you would have the right to opt-out of the sale or sharing of your personal information. * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.
Exercising Your Rights: To exercise any of these rights, please contact us at: Email: info@lexingtonsecurelocksmiths.com
We may need to verify your identity before fulfilling your request, which may require you to provide additional information. We will respond to your request within the timeframe required by applicable law.
9. Children's Privacy
Lexington Secure Locksmith's services are not directed to individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.
10. Changes to This Privacy Policy
Lexington Secure Locksmith may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications signifies your acceptance of those changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact Lexington Secure Locksmith at:
Lexington Secure Locksmith Address: 521 Gibson Rd, Lexington, SC 29072 Email: info@lexingtonsecurelocksmiths.com
